BookOpen AccessMetadata sajaService, Quality and SatisfactionFandy Tjiptono Gregorius Chandra 2011•Koleksi Perpustakaan8 dilihat · 0 unduhanSitasiDetail
BookOpen AccessMetadata sajaE-BusinessAnastasia Diana Fandy Tjiptono 2007•Koleksi Perpustakaan8 dilihat · 0 unduhanSitasiDetail
BookOpen AccessMetadata sajaPrinsip-Prinsip Total Quality ServiceFandy Tjiptono 2004•Koleksi Perpustakaan7 dilihat · 0 unduhanSitasiDetail